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Contents - click on question
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Billing FAQs
Account FAQs
Audio Conferencing FAQs
Web Conferencing FAQs
Billing
1. Can you provide tracking
of conferencing usage by account billing codes?
Yes, you have the option to
set up a conference call and associate the call with a billing
reference or account code. When you receive your bill, it
will group all calls under that one particular account code
and give you a total for all calls within that billing account
code. We will also give you as many billing account codes
as you need for your own internal billing and accounting
needs. 2. How detailed is your
billing? We provide very detailed information
on each conference call. Information included is chairperson’s
name, date and time, phone numbers that accessed the call,
connect and disconnect times, cost per participant, and
total cost along with total minutes used on the call
3. How do you bill? Monthly?
Weekly? Per Call?
We have several billing options to
accommodate your needs. We can bill monthly, weekly, daily
or on a per call basis. You choose whether you want us to
invoice you with Net 30 terms or if you want your calls
charged to a credit card. 4.
Do you accept credit cards? Yes.
We accept Visa, MasterCard, Discover and American Express.
Account FAQS
1. What are the benefits of opening an
account? When you open
an account, you have the power to immediately conduct a
reservation-less audio conference
or web conference. We send you a welcome kit that includes
everything you need to optimize your conferencing investment.
The welcome kit’s comprehensive desk guide gives you virtually
everything you need to know about our products to start
conferencing right away. And the welcome kit’s access card
puts users’ important account information and key commands
right at your fingertips. The portfolio of products
helps trim expenses associated with travel and creates a
more productive and efficient workplace by empowering you
to work closely together with business associates even when
you’re in different cities or countries. We also make it
easy to incorporate conferencing services into your organization
by providing personalized account service and customized
billing — all with no long-term commitment.
2. Do I have to sign a contract to open
a account? Are there any start-up fees or other commitments?
No - we do not require contracts as we
earn your business on every call. However, we may offer
a lower rate for a one-year commitment. Whether you use
conferencing services once a day or once a month,
pricing is designed to accommodate you. With no start-up
fees or commitments, conveniently allows you to pay
per conference by credit card or to set up an account to
be billed at the end of the month.
3. How do I open a account?
It only takes about three
minutes to open a new account and you have two
choices: 1)
Go to our get started page and open up our
on-line start form,
or 2)
Call us and sign up by telephone.
4. How long does it take to set up an
account? The account set-up process
is incredibly quick and easy. If you select payment via
credit card, your account will be set up within minutes,
and you’ll be able to conduct a conference call immediately
upon receiving your electronic welcome kit. In most other
cases, we can have your information processed and your account
activated within sixty to ninety minutes.
5. How do I make changes to my account?
How do I add new users to my account?
To make changes to your account
or to add new users, simply contact your sales representative,
and he or she will update all applicable account information.
If you want to add new moderators just go to our
Add New PINS page (Click Here)
6. If I have any questions, whom can
I call for help? Conferencing Services
contact numbers are listed below 7.
Are there any set-up fees? No. Our
services is free of set-up charges and monthly fees.
8. How do I make a reservation if I want
to make one? Simply call a sales representative.
Or use our online Conference Reservation Form and
click the Make a Reservation button in the Conference Center.
We recommend you schedule your reservations at least 24
hours in advance. 9. Do you offer
competitive pricing for audio conferencing services?
We want to become your partner for conferencing
services. We feel confident that you will be impressed with
our high level of service and the competitive rates that
we offer. Let us provide
a complete proposal by email. or
Click here
to go to our Get proposal page.
Audio Conferencing
1. What audio conferencing services do
you provide? What is the difference between them?
We offer two different audio conferencing
services: 24/7 Instant Access and Operator Assisted.
24/7 Instant Access provides a quick and
easy way for people to meet regardless of their location.
With its easy phone access, 24/7 Instant Access gives you
the freedom to initiate conference calls immediately — without
a reservation. With Operator Assisted calls, a professional
operator is always available to help you choose the right
conference strategy and monitor your call if needed. Operator
Assisted Conferencing includes a host of complimentary features
available upon request to customize your call.
2. Will I get instructions
on how to use my reservationless service?
Yes. Once your user profile has been set
up, you will receive a confirmation e-mail with detailed
instructions, including your access number and code. In
addition, you will receive your welcome kit in the
mail with a comprehensive desk guide and handy wallet-sized
card containing your account information and instructions.
3. How do I start a 24/7 Instant
Access conference via the phone? You
can start or join an Instant Access call via the phone by
following the instructions below: Moderator
by Phone: ·
Notify call participants. ·
Dial your toll or toll free conference number.
·
Enter conference code. ·
Enter your PIN. Participants by Phone:
·
Dial the number provided by the conference chairperson.
·
Key in conference code also provided by the conference chairperson.
4. How does a chairperson activate various
Instant Access call features? In order
to optimize your Instant Access call, the chairperson may
activate various call features by using a touch-tone phone:
5. Is there a limit to the number of
participants who can join my call?
Our reservationless platform
capacity is unlimited. You can have up to 1,000 callers
on a single call before we recommend making a reservation.
6. Can ports be added for
my larger calls? Yes - you can reserve
as many ports as you need. 7. Why
should different moderators in one company have different
accounts? If you set up multiple conferencing
accounts, you are able to hold two conference calls simultaneously.
When you receive your bill, you will know which particular
chairperson did the conference call and can allocate the
expense to the correct business unit.
8. Can I get a list of attendees for
my conference? For reservation-based
operator assisted conference calls, you can request a participant
list at the time the conference call is scheduled. After
the call is over, we will e-mail you a list of all the participants
who joined the meeting. 9. Is operator
assistance available on my conference calls?
Operator assistance is available
in all types of conference calls. In an Instant Access reservationless
call, offers two options for reaching an operator:
A) Private Operator Assistance: You may
speak with an operator privately or request that an operator
join your conference. B) We also offer
Operator Assisted calls where your operator is always available
to help you choose the right features to make any call successful.
10. What features are available with
my conference call? The following are
a few of the available features. Talk to us about adding
these and other enhanced services to your call.
·
Question and Answer Session ·
Participant List ·
Tape Recording ·
Backdoor Communication Line ·
Coordinator Monitor ·
Transcription ·
Translation/Interpretation ·
Entry/Exit Announcements ·
Pass-code Security ·
Roll Call
Web Conferencing
1. What is web conferencing?
Web conferencing allows many users from
any location to participate in a real-time “virtual” meeting
with a simple Internet connection that allows for sharing
meeting related documents, applications and more.
2. What kinds of web-conferencing services
are offered? Our
primary web conferencing platform is called StartVisuals.
StartVisuals can handle of all web conferencing needs for
95% of our users. We also offer various other platforms
of web conferencing services based on your specialized needs.
3. How do I sign up for web-conferencing
services? You can also set up an account
by calling 1-800-804-8076 4. How do
I start a web conference? For more
information on how to start a web conference, visit our
Customer Center 5. Do I need to set
up a new access number and access code each time I start
a new conference? No. Once it is set
up, the account will be assigned for your use 24 hours a
day, 7 days a week. 6. Do you provide
training on your web-conferencing services?
We offer training and additional support
for our most robust conferencing tools. Learn how all of
our products can enhance the impact of your meetings by
joining one of our professional web conferencing trainers
for a quick group lesson or an in-depth private session.
For more information on training or to set up a custom training
session, please send us an email or call us at the toll
free number listed below. 7. What
are the technical requirements to participate in a web-conference?
To find out more about web conferencing
technical requirements, call or write our sales representatives.
8. Can participants still see my images/presentations
if they don’t have the application I am using?
Yes, your participants can see your presentation
even if they do not have the application installed on their
PC for viewing. 12. Can I add audio
to my web-conference? Yes. It’s surprisingly
easy to include an audio conference with your web conference
through one interface. When you start your web conference
you also have the option to add an audio conference by selecting
Add Audio. When you and your participants sign in to join
the conference, you include your phone numbers. At that
point, your phone (and any attendees’ phones for which you
have included a direct dial number) will ring to start the
audio portion of the conference. It’s that easy.
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